Shipping

At Ginny’s Attic Dolls Houses and Accessories we have no minimum order value so please feel free to order as little or as much as you like. We aim to send your order to you within 2 business days. Orders within the UK mainland are often received the next day, other destinations such as Europe or International orders such as United States, Canada, Australia and New Zealand are generally received in 4 - 10 days.

For further details on our specific shipping rates and destinations please check below.

Zone 1 - England, Wales and Scotland Mainland

Free Delivery on orders over £50.00 excluding Dolls Houses, Basements and Buildings and only £3.49 postage and packaging on orders under £50.00.

Dolls Houses & Buildings: Delivery of Dolls houses within the UK Zone 1 is just £6.99 per parcel and this will be calculated and shown in the shipping charges prior to completing the checkout procedure.

Please Note a further £8.50 Surcharge applies per parcel for courier deliveries to the Isle of Wight (Zone 1a)

Zone 2 - Northern Ireland & Scottish Highlands

Free Delivery on orders over £65.00 excluding Dolls Houses, Basements and Buildings and only £4.99 postage and packaging on orders under £65.00

Dolls Houses & Buildings: Delivery of Dolls houses within the UK Zone 2 is just £21.99 per parcel and this will be calculated and shown in the shipping charges prior to completing the checkout procedure.

Zone 3 - Southern Ireland, Scilly Islands & Isle of Man

Free Delivery on orders over £65.00 excluding Dolls Houses, Basements and Buildings and only £4.99 postage and packaging on orders under £65.00

Dolls Houses & Buildings: Delivery of Dolls houses within the UK Zone 3 is just £21.99 per parcel and this will be calculated and shown in the shipping charges prior to completing the checkout procedure.

Zone 4 - Scottish Offshore Islands

Free Delivery on orders over £65.00 excluding Dolls Houses, Basements and Buildings and only £5.99 postage and packaging on orders under £65.00

Dolls Houses & Buildings: Delivery of Dolls houses within the UK Zone 4 is just £23.99 per parcel and this will be calculated and shown in the shipping charges prior to completing the checkout procedure.

Zone 5 - Channel Islands

Free Delivery on orders over £75.00 excluding Dolls Houses, Basements and Buildings and only £5.99 postage and packaging on orders under £75.00

Dolls Houses & Buildings: Delivery of Dolls houses within the UK Zone 5 is just £24.99 per parcel and this will be calculated and shown in the shipping charges prior to completing the checkout procedure.

European Shipping Charges:

For our customers living in Europe we offer exceptional value with FREE postage and packaging on all orders over £75.00 excluding Dolls Houses, Basements and Buildings due to there size and weight.

Europe Zone 1 - EU Locations

Free Delivery on orders over £75.00 excluding Dolls Houses, Basements and Buildings and only £5.99 postage and packaging on orders under £75.00.

Dolls Houses & Buildings: Delivery of Dolls houses within Europe Zone 1 is just £23.99 per parcel and this will be calculated and shown in the shipping charges prior to completing the checkout procedure.

Europe Zone 1 Countries: Austria, Belgium, Czech republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxumbourg, Monaco, Netherlands, Portugal, Spain & Sweden.

Europe Zone 2 - EU Locations

Free Delivery on orders over £75.00 excluding Dolls Houses, Basements and Buildings and only £6.99 postage and packaging on orders under £75.00.

Dolls Houses & Buildings: Delivery of Dolls houses within Europe Zone 2 is just £39.99 per parcel and this will be calculated and shown in the shipping charges prior to completing the checkout procedure.

Europe Zone 2 Countries: Greece

Europe Zone 3 - Non EU Locations

Free Delivery on orders over £75.00 excluding Dolls Houses, Basements and Buildings and only £5.99 postage and packaging on orders under £75.00.

Dolls Houses & Buildings: Delivery of Dolls houses within Europe Zone 3 is just £39.99 per parcel and this will be calculated and shown in the shipping charges prior to completing the checkout procedure. Please Note this price includes a £21.75 Import Clearance Charge per item.

Europe Zone 3 Countries: Norway & Switzerland

Worldwide Shipping Charges

Further to UK and European destinations we also offer shipping to the following locations:

United States of America

Free Delivery on orders over £100.00 excluding Dolls Houses, Basements and Buildings and only £6.99 postage and packaging on orders under £100.00.

Dolls Houses & Buildings: Delivery of Dolls houses within United States of America is just £59.99 per parcel and this will be calculated and shown in the shipping charges prior to completing the checkout procedure.

Canada

Free Delivery on orders over £100.00 excluding Dolls Houses, Basements and Buildings and only £6.99 postage and packaging on orders under £100.00.

Dolls Houses & Buildings: Delivery of Dolls houses within Canada is just £59.99 per parcel and this will be calculated and shown in the shipping charges prior to completing the checkout procedure.

Australia

Free Delivery on orders over £100.00 excluding Dolls Houses, Basements and Buildings and only £7.99 postage and packaging on orders under £100.00.

Dolls Houses & Buildings: Delivery of Dolls houses within Australia is just £79.99 per parcel and this will be calculated and shown in the shipping charges prior to completing the checkout procedure.

New Zealand

Free Delivery on orders over £100.00 excluding Dolls Houses, Basements and Buildings and only £7.99 postage and packaging on orders under £100.00.

Dolls Houses & Buildings: Delivery of Dolls houses within New Zealand is just £79.99 per parcel and this will be calculated and shown in the shipping charges prior to completing the checkout procedure.

Returns

At Dolls House and Accessories from Ginny's Attic your satisfaction is our priority and therefore we offer a no quibble full satisfaction or refund guarantee. If you are dissatisfied with any of our products for any reason, please email or call us on +44 (0) 1903 522599 within 7 days of receiving your order for returns information and to arrange replacements or a refund as required.

Any non-faulty products must be returned within 7 days in new condition as shipped from the manufacturer in the original packaging and suitable for resale in order to receive full credit.

Please note: We are unable to refund any shipping and handling fees.

Damaged or Faulty Items:

If any goods received are damaged, please contact us within 7 days from the day you received the goods.

Returning Goods Damaged in Transit

You must report to Ginny's Attic any goods that are either damaged on arrival or not what was ordered within 48 hours of receipt. You can contact our Customer Support Team on +44 (0) 1903 522599

Receiving Goods by Courier

If you receive goods by courier you should not sign for the consignment unless you have completely checked the entire contents of your delivery. You should instead sign the package as "Unchecked".

If the consignment's packaging is in any way damaged you should review the goods delivered in detail and (if applicable) sign for the package as "Damaged".

Notifying Ginny's Attic of Problems with Deliveries

You must notify us of any problems with a consignment within 48 hours of receipt. When contacting us it would be useful if you could have at hand the delivery note attached to the parcel - which states your consignment number. You can contact our Customer Support Team on +44 (0) 1903 522599

Import duties, taxes or customs clearance charges

If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties, taxes or customs clearance charges, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Ginny's Attic has no control over additional charges in relation to customs clearance. Ginny's Attic recommends that you check with your local customs officials or post office for more information regarding importation taxes, duties or clearance charges that may be applicable to your on-line order. You will be the importer of the goods and responsible for any import VAT and duty that may be borne. In addition, any charges for import clearance will be borne by you, the customer.

Please note: When shipping goods from the UK, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the UK, you are deemed to be the importer